Angela M Ren

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Verified Reviewer

Don't waste your money I bought my in Feb and April 2 it won't heat !And they say my window for return it up !ugh

Blanket is a waste money! Bought it in Feb and by April the 2 it don't heat ! And they say my window of return was up in March!
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Loss:
$55

Preferred solution: A replacement .bought it in February and by April 3 it won't heat !

Kenneth R Dgm

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Verified Buyer
|

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Electric blanket

Sunbeam - Electric blanket
Sunbeam - Electric blanket - Image 2
Sunbeam - Electric blanket - Image 3
Sunbeam - Electric blanket - Image 4
Sunbeam - Electric blanket - Image 5
The blanket on one side has quit working tried every thing resetting doesn't work been all through suggestions. So I would like a new replacement blanket I brought 2 one is still working great but not the other
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Pros:
  • Good price
Cons:
  • Quit working over a month ago

Preferred solution: Just a new one to replace the bad one which is now a little over a month old

User's recommendation: Right now not good been waiting over 3 weeks to hear back from customer service and nothing

Joanne B Xsw

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Verified Buyer
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2nd degree burns

Sunbeam - 2nd degree burns

I bought a heating pad through the fsa online store which was a sunbeam. I bought two - one for me, one for my husband.

I set my heating pad on a two level of heat - out of 6 with a two hour timer. I fell asleep, woke up 5 hours later with the heating pad having burned my hip - severely. Its been 8 weeks and I am still dealing with the burn. 2 doctor appointments, tons of medical supplies, 3 emails, 2 phone calls and NOTHING!!!

Im not asking for pain, permanent scarring - just my damn copays, bandage reimbursement and the cost of a new heating pad - NOT SUNBEAM. They told me they couldnt help me because I threw it out. I had two of the same one - I certainly didnt want my husband to endure what I did.

*** customer service, *** company - no replies to any emails. Steer clear of this company!

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Loss:
$300
Cons:
  • Bad customer service

User's recommendation: Don’t buy anything Sunbeam

Corey H Wiv

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Verified Reviewer

I bought a heating pad it is a piece of garbage the plastic crinkles up after one use. the pas will get hot and I have to turn it on and off to get any use of it. Do not buy this brand it is no good.

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THIS BRAND IS A PIECE OF *** IT IS OBVIOUS THAT IT IS MADE IN CHINA. WE ALL KNOW THEY HATE THE UNITED STATES. THEY WOULD RATHER TAKE OVER THIS COUNTRY THAN DEAL WITH THE UNITED STATES. *** SUNBEAM. AND WHERE IT WAS MADE. GOD BEST AMERICA BEST COUNTRY IN THE WORLD.
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Preferred solution: Apology

User's recommendation: DO NOT BUY THIS PRODUCT

Paul S Fjn

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Iron does not heat up at all

Completely stopped heating up. Iron is completely useless! This iron used to work fine but now it will not work at all!
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Loss:
$35
Pros:
  • Works well when it works good design
Cons:
  • Completely stopped heating up

Preferred solution: Replacement of same or similar

User's recommendation: Beware and get a good warranty

Fayni G

I washed my electric blanket as instructed now it doesn’t work.Reached out to the company no assistance

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After letting it dry for days reconnected as instructed.All lights come on but blanket not getting hot
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Preferred solution: Tell me if I did something wrong by washing it.

Carla J Reb

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Verified Reviewer

Burned by my heating pad not turning off

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Handled and treated me very well A respectfulmand respected me as a person. Thanks Sunbeam for your treatment.
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Pros:
  • Have always taken care of my issues no complaints

Preferred solution: Replacement or repair of product

User's recommendation: A respected Company

Anonymous
map-marker Whitehouse, Ohio

Need cord

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I cannot believe a company as big as sunbeam does not carry replacement cords for their products. This should be noted somewhere as I would not have purchased this product
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User's recommendation: Donot buy sunbeam products

Hazel-lynn G
map-marker Cayce, South Carolina

Why aint one of them working?

So I had this blanket for over a year right?And some reason one of them does not work at all.It used to work but now it doesn't. The right side I think still works but the left side it does not work.It just blinks this white light every single time.And it would not work every single time when I turn it off.Or you know just like click the button multiple times what do I do???
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User's recommendation: Hgil3088@***.lexington4.net

Pat Y Pug

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Verified Reviewer

Hot shot

I am looking for a hot shot. The little black or white appliances that heats water. 16oz capacity. I have had 3 over the years and have purchased them as gifts also. Mine is no longer working and l would like to replace it but can't find one anywhere!!
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Preferred solution: Sunbeam Hot Shot

GG B Ylq

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Verified Reviewer

Blanket controls not working. Warranty issues

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I provided all information they requested and as of today it has been 35 days and no resolution. I have emailed and called. I have provided my address and now no response. I am extremely unhappy with their warranty process.
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Loss:
$50
Cons:
  • All cons

Preferred solution: Full refund

User's recommendation: Never buy sunbeam

Becky B Drx

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Verified Reviewer

Checking on a warranty return

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When I tried to call sunbeam all the numbers were answered by a recorded message only, no real people to talk too. They referred me to the warranty company which doesn't answer calls, messages or emails
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mary c Mns
map-marker Summerville, South Carolina

To replace my electric outlet for the cushion massage mat

Sunbeam - To replace my electric outlet for the cushion massage mat
Wire is broken on connection to use my sunbeam mat. Need the plugin connection to work in order for mat to work.
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Steve L Tdd

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Verified Reviewer

Heating pad not working

Sunbeam - Heating pad not working
Sunbeam - Heating pad not working - Image 2
Heating pad Not coming on and when it does only stays on for a couple of minutes. Need you to send me a replacement.
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Pros:
  • Price
Cons:
  • Reliability

Preferred solution: Replacement

Joan F Pua

Too hard to reach Customer Service connect me now

I cant get a hold of anybody to talk to them about a replacement part. This is my last try. Im just gonna check the whole thing and go to a different
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Pros:
  • Customer

Preferred solution: Replacement ceramic bowl for my slow cooker

User's recommendation: Dont bother

Resolved
Rhonda H Xhx

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Verified Reviewer

Resolved: Problem with product

Updated by user Dec 05, 2023

Company fixed the issue and I have been provided with apology.

Original review Nov 28, 2023
I ordered a heating pad on amazon, heating pad doesn't work, I filled out something on Amazon to send to Sunbeam with the model number and all the information that was requested and I keep getting emails from Sunbeam asking for the same information. And they want pictures and video.

I'm not sending pictures, I'm not sending video, I don't have the capability and I call the customer service number and I get someone that speaks french.

I will never deal with anything sunbeam related again. I am also going to go on Amazon reviews and talk about this terrible experience and any other Outlet I can think of regarding this product
View full review
Loss:
$30
Pros:
  • No pros
Cons:
  • All cons

Preferred solution: Full refund

User's recommendation: Do not purchase Sunbeam products

About

Related Companies

Newell Brands, Coleman, Oster, Mr Coffee, Yankee Candle

Summary

Sunbeam Products is an American brand that produces electric home appliances. The company was founded in 1910. At the present time, the corporate office of the company is headquartered in Chicago. Their products have included the Mixmaster mixer, the Sunbeam CG waffle iron, Coffee Master and the long-lived fully-automatic T20 toaster with no levers to push.

In 1981, after Sunbeam was bought by Allegheny International Inc. of Pittsburgh, its Chicago-area factories were closed and the headquarters moved from the Chicago region. Among the goods offered by the company are domestic appliances, commercial equipment and fitted kitchens.

Sunbeam reviews and complaints

Sunbeam is ranked 391 out of 3015 in Appliances and Electronics category

Area Served

Canada, USA

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