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Sunbeam

Sunbeam

www.sunbeam.com
What is your customer experience with Sunbeam?

Sunbeam Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Sunbeam has 2.2 star rating based on 121 customer reviews. Consumers are mostly dissatisfied.

  • 33% of users would likely recommend Sunbeam to a friend or colleague.

  • Rating Distribution
  • Pros: Product worked well while it truly worked, Great products, Nice products.
    Cons: Did not work very long, Bad customer service, Blankets only work for a short time.

View full overview ›

Media from reviews

Sunbeam - B Complaintonce again i have not heard any response on the bunt scare left on...
Sunbeam - Heating pad not working 2nd one bought doing same thingSunbeam - Electric blanketSunbeam - Electric blanket - Image 2Sunbeam - Electric blanket - Image 3Sunbeam - To replace my electric outlet for the cushion massage matSunbeam - Heating pad not working
View all media ›

Top Sunbeam Reviews

Positive Review

"Burned by my heating pad not turning off"

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Handled and treated me very well A respectfulmand respected me as a person. Thanks Sunbeam for your treatment. User's recommendation: A respected Company

Critical Review

"Electric blanket broke still within my five years warranty"

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Contacted customer service when my electric blanket broke; they absolutely would not even speak to me. Worst customer service I have ever received. They are no...

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Kamoni Pbt

Electric blanket broke still within my five years warranty

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Updated by user Mar 12, 2025

I can't remember when I have had more rude treatment from a Company customer service. ActuallySunbeam has been bought out by a canadian copy and absolutely refused to help me with a veryexpensive electric blanket (I received as a gift). To say that I will never !buy another Sunbeam product `````would be an understatement!

Original review Feb 17, 2025

Contacted customer service when my electric blanket broke; they absolutely would not even speak to me. Worst customer service I have ever received. They are no longer an American company ; and the company that bought Sunbeam is extremely rude.

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User's recommendation: I will never buy anything from Sunbeam.

Berwyn Keo

B Complaintonce again i have not heard any response on the bunt scare left on my daughters leg from your heating blanket my daughter was badly burt with cord. And

Sunbeam - B Complaintonce again i have not heard any response on the bunt scare left on...

We bought a heating blanket a few months ago a wound care nurse advise us to reort wat happen my daughter was badly burned with the cord of the blank recietwe bought it at walmart they want a didnt keep it never aspect fir some thing like this we send picture like you ask never heard no response i very upset to see my daughter with such bad scar pissed off Rebecca

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Fiore Lmn

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Verified Reviewer

Replacing filter on a smc630 humidifier.

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Gave correct information on replacement. The employee was able to access the information that I needed for me to complete my job.

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User's recommendation: Able to help with little effort.

Kentley Dim

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Yes we did not solve one thing my daughter was burned and scared by sunbeam heating blanket wound care nurse said to report this incidentdont need to sweep under carpet we need answers 310-981-****

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I got no awsers why my daughter needs had to be scared for the rest of her life shes upset tgat she so young with a ugly scare i need answers wound care nurse advoce to report incedent again need anwers

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Merina Eve

Heating pad not working 2nd one bought doing same thing

Sunbeam - Heating pad not working 2nd one bought doing same thing

Well, I had another one that wasnt working and I take care of my my things I live alone and I have a lot of pain I use it for my body. This is the second one that the F comes up.

I tried resetting it nothing and Im tired because all the heating pans I get do with the F flashing F can you help me to get another one? I dont have the box I dont have the receipt.

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Billy M Kxh

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Verified Reviewer

Worst sizing ever

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5 x t-shirt arrived

5 x large

5 x all different sizes

Tried to ask for info for sending back, informed me they were in China and I would have to pay. No address given

Rip off

View full review
Loss:
$125
Pros:
  • Zero pros all cons
Cons:
  • Bad customer service

Preferred solution: Full refund

User's recommendation: Don't buy

Kenneth R Dgm

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Electric blanket

Sunbeam - Electric blanket
Sunbeam - Electric blanket - Image 2
Sunbeam - Electric blanket - Image 3
Contains 2 confidential files for company representatives

The blanket on one side has quit working tried every thing resetting doesn't work been all through suggestions. So I would like a new replacement blanket I brought 2 one is still working great but not the other

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Pros:
  • Good price
Cons:
  • Quit working over a month ago

Preferred solution: Just a new one to replace the bad one which is now a little over a month old

User's recommendation: Right now not good been waiting over 3 weeks to hear back from customer service and nothing

Scott M Mjp

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Verified Reviewer

Part for expresso machine

The water reservoir leaks. When you start to brew, water runs out all over the counter. They say there is no longer a replacement for this part.

View full review
Loss:
$115

Preferred solution: Price reduction

User's recommendation: Don’t buy, this model has been discontinued.

Joanne B Xsw

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

2nd degree burns

Contains 1 confidential file for company representatives
Updated by user Mar 10, 2024

Currently I am still seeking treatment. Until that is resolved, no resolution will be made. However, they have been in contact with me.

Original review Feb 09, 2024
I bought a heating pad through the fsa online store which was a sunbeam. I bought two - one for me, one for my husband.

I set my heating pad on a two level of heat - out of 6 with a two hour timer. I fell asleep, woke up 5 hours later with the heating pad having burned my hip - severely. Its been 8 weeks and I am still dealing with the burn. 2 doctor appointments, tons of medical supplies, 3 emails, 2 phone calls and NOTHING!!!

Im not asking for pain, permanent scarring - just my damn copays, bandage reimbursement and the cost of a new heating pad - NOT SUNBEAM. They told me they couldnt help me because I threw it out. I had two of the same one - I certainly didnt want my husband to endure what I did.

*** customer service, *** company - no replies to any emails. Steer clear of this company!
View full review
Loss:
$300
Cons:
  • Bad customer service

User's recommendation: Don’t buy anything Sunbeam

Corey H Wiv

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Verified Reviewer

I bought a heating pad it is a piece of garbage the plastic crinkles up after one use. the pas will get hot and I have to turn it on and off to get any use of it. Do not buy this brand it is no good.

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Updated by user Apr 14, 2024

SUNBEAM does not care I was told to get a lawyer

Original review Mar 15, 2024

THIS BRAND IS A PIECE OF *** IT IS OBVIOUS THAT IT IS MADE IN CHINA. WE ALL KNOW THEY HATE THE UNITED STATES.

THEY WOULD RATHER TAKE OVER THIS COUNTRY THAN DEAL WITH THE UNITED STATES. *** SUNBEAM.

AND WHERE IT WAS MADE. GOD BEST AMERICA BEST COUNTRY IN THE WORLD.

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Preferred solution: Apology

User's recommendation: DO NOT BUY THIS PRODUCT

Fayni G

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Verified Reviewer

I washed my electric blanket as instructed now it doesn’t work.Reached out to the company no assistance

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After letting it dry for days reconnected as instructed.All lights come on but blanket not getting hot

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Preferred solution: Tell me if I did something wrong by washing it.

Angela M Ren

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Verified Reviewer

Don't waste your money I bought my in Feb and April 2 it won't heat !And they say my window for return it up !ugh

Blanket is a waste money!

Bought it in Feb and by April the 2 it don't heat ! And they say my window of return was up in March!

View full review
Loss:
$55

Preferred solution: A replacement .bought it in February and by April 3 it won't heat !

Paul S Fjn

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Verified Reviewer

Iron does not heat up at all

Updated by user May 02, 2024

Terrible customer service

Original review Apr 02, 2024

Completely stopped heating up. Iron is completely useless! This iron used to work fine but now it will not work at all!

View full review
Loss:
$35
Pros:
  • Works well when it works good design
Cons:
  • Completely stopped heating up

Preferred solution: Replacement of same or similar

User's recommendation: Beware and get a good warranty

Carla J Reb

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Verified Reviewer

Burned by my heating pad not turning off

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Handled and treated me very well A respectfulmand respected me as a person. Thanks Sunbeam for your treatment.

View full review
Pros:
  • Have always taken care of my issues no complaints

Preferred solution: Replacement or repair of product

User's recommendation: A respected Company

Anonymous
map-marker Whitehouse, Ohio

Need cord

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I cannot believe a company as big as sunbeam does not carry replacement cords for their products. This should be noted somewhere as I would not have purchased this product

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User's recommendation: Donot buy sunbeam products

Hazel-lynn G

Why aint one of them working?

So I had this blanket for over a year right?And some reason one of them does not work at all.It used to work but now it doesn't. The right side I think still works but the left side it does not work.It just blinks this white light every single time.And it would not work every single time when I turn it off.Or you know just like click the button multiple times what do I do???

View full review

User's recommendation: Hgil3088@***.lexington4.net

About

Related Companies

Newell Brands, Coleman, Oster, Mr Coffee, Yankee Candle

Summary

Sunbeam Products is an American brand that produces electric home appliances. The company was founded in 1910. At the present time, the corporate office of the company is headquartered in Chicago. Their products have included the Mixmaster mixer, the Sunbeam CG waffle iron, Coffee Master and the long-lived fully-automatic T20 toaster with no levers to push.

In 1981, after Sunbeam was bought by Allegheny International Inc. of Pittsburgh, its Chicago-area factories were closed and the headquarters moved from the Chicago region. Among the goods offered by the company are domestic appliances, commercial equipment and fitted kitchens.

Sunbeam reviews and complaints

Sunbeam is ranked 468 out of 6052 in Appliances and Electronics category

Area Served

Canada, USA

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